LEGAL
RETURNS & REFUND POLICY
Last updated: October 2026
We want you to love your kit. If something isn't right with your jersey, we'll make it right. Here's exactly how it works, with no small print surprises.
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14 days to tell us
Report any issue within 14 days of your order arriving.
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UK: refund or replacement
Your choice on any jersey with a genuine issue.
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International: replacement
We send you a replacement jersey for any genuine issue.
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Real people, real replies
Every email is read by our team, not a bot.
Jerseys: United Kingdom
✓ Refund or replacement, your choice
If your jersey arrives with a genuine issue, such as a fault, an error with customisation, or the wrong size, you can choose either a refund or a replacement. Just let us know within 14 days of delivery.
This applies to orders shipping to England, Scotland, Wales, and Northern Ireland.
Jerseys: Guernsey & International Orders
↻ Replacement, wherever you are
Wherever you are in the world, if your jersey arrives with a genuine issue (a fault, a customisation error, or the wrong size), we'll send you a replacement. Let us know within 14 days of delivery. Refunds are not available on international jersey orders.
To get the perfect fit first time, take a quick look at our size guide before ordering. If you need a different size, we'll just need the correct size from you for your replacement.
How to Report an Issue
Email us within 14 days
Contact [email protected] within 14 days of your order being delivered, quoting your order number.
Tell us what went wrong
Let us know whether it is a fault, a customisation error, or the wrong size. A photo helps us sort it faster.
We put it right
We review your request and arrange your refund or replacement, keeping you updated every step of the way.
All Other Products
Final sale
Boots, training sets, windbreakers, accessories, pet kits, and all other non-jersey products are final sale and are not eligible for returns, refunds, or replacements. Please check sizing and product details carefully before ordering, and if you have any questions, ask us first. We're always happy to help.
Your Statutory Rights
This policy is in addition to, and does not affect, your statutory rights as a consumer.
We're Here to Help
Whatever the issue and wherever your order is shipping to, email us at [email protected] with your order number. A real member of our team will look into it and get back to you.